Fixate isn't your standard text-back tool.

It's a complete intake and recovery system that captures jobs and holds them until you call back.

What Fixate does the moment a call is missed

Most tools send a message and hope the customer responds. Fixate runs a full intake conversation, determines urgency, captures job details, and holds the opportunity until you are ready to take over.

Instant Recovery
Live Intake Conversation
Urgency Detection
Job Details Captured
Job Held for You
Informed Callback
Control Center

Live Intake Dashboard

A real-time dashboard that shows every recovered call, active intake, emergency, and follow-up in one place — so nothing slips through.

  • Intake Board
    View all recovered calls, in-progress conversations, and completed intakes
  • Emergency Detection
    Urgent jobs are automatically flagged and separated
  • Job Status Tracking
    See active, unassigned, and completed jobs at a glance
  • Live Activity Feed
    Real-time visibility into customer engagement and intake progress
  • Call Recovery Log
    Full history of missed calls, responses, and outcomes
  • Insights & Metrics
    Track recovered calls, job volume, and intake performance

Fixate doesn't just recover missed calls — it organizes them, prioritizes them, and holds them until you're ready to act.

Fixate Dashboard showing calls recovered, active jobs, emergencies, and live feed
Dispatch dashboard showing schedule and routes
Dispatch

Route optimization

Intelligent routing saves 2 hours per day in drive time. Real-time GPS tracking keeps office and field synchronized on job status.

  • Multi-stop route planning
    Optimizes technician routes based on location and time windows
  • Real-time job updates
    Office sees live status changes from field technicians
  • Emergency dispatch handling
    Priority routing for urgent service calls
Field Work

Mobile field application

Technicians access job details, customer history, and inventory from their mobile device. Capture signatures and photos without returning to office.

  • Offline mode
    Works without internet connection, syncs when back online
  • Photo documentation
    Before/after photos attached to job records
  • Digital signature capture
    Customer signs on mobile device for service completion
85%
Jobs completed without office contact

Technicians have all information needed to complete jobs independently, reducing radio calls and office interruptions.

See the platform in action

Schedule a personalized demo to explore features relevant to your business workflows.

Fixate is the only system designed to reliably recover the majority of missed calls — not just notify customers that you missed one.

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