Unanswered calls become dispatch-ready jobs.
Instantly engages missed callers. No forms. No voicemails. Built specifically for plumbers.
When a plumber can't answer the phone, Fixate handles the call the way a real person would. It keeps the customer there, gathers the job details, urgency, and location, and holds the job until the plumber calls back to confirm. Missed calls don't turn into dead voicemails or a form to fill out. They turn into real jobs, ready to confirm.
What happens after a missed call
A simple workflow that turns a missed call into a dispatch-ready job.
Missed call detected
Fixate starts the conversation immediately
Why Fixate outperforms voicemail and SMS autoresponders
Missed-call systems stop at a message or a link. Fixate keeps the customer engaged and completes the job intake before the plumber calls back.
Customer Experience
Engagement means a full intake — not a single reply. Fixate immediately continues the conversation, gathers the complete situation, and keeps the customer in the loop until the plumber calls back.
- No dead voicemails
- No generic "please call us back" dead ends
- Customers stay engaged
Job Recovery
Equivalent to ~30–50% of otherwise lost missed calls recovered, compared to voicemail (≈5–10%) and basic SMS autoresponders (≈10–15%).
These are jobs that would have been lost. Intake is completed before the callback. Plumbers call back to confirm, not chase. Full job context means faster booking decisions.
- Job details ready for your confirmation
- Urgency clearly identified
- Location confirmed
Callback Quality
Callbacks happen with context, not guesswork.
No re-explaining the issue. No guessing urgency. Plumbers call back to confirm, not chase. Faster booking conversations, better use of time.
- Clear job context before the callback
- Call to confirm, not investigate
- No re-explaining the issue
Built for how plumbing work actually happens
Missed calls don't happen because plumbers don't care — they happen because they're busy. Fixate fills the gaps.
Solo Operator
Keeps customers engaged while you're on a job. Call back when you're free with the details already collected.
Small & Mid-Size Teams
Handles overflow during busy days, weekends, and after hours. Jobs don't disappear while your team is stretched.
High-Volume Shops
Prevents missed calls from piling up. Reduces front-office pressure without adding staff.
Commercial & Industrial
Captures clear job details, urgency, and location so callbacks are about confirming work, not figuring it out.
"Fixate doesn't just send a text. It keeps the customer there until we can call back. That alone changed everything."
Plumbing Contractor
6–10 technicians
What customers actually experience
When a call is missed, Fixate continues the conversation — gathering the problem, urgency, and details until your team can step in.
Clog vs Overflow
Callback ready: Overflow stopped · Water off · Urgent (guests tonight)
Other situations handled
Different plumbing problems need different follow-ups. Fixate adapts automatically.
Common questions about Fixate
Is Fixate just an automated SMS?+
No. Fixate continues the conversation, asks the right intake questions, and keeps the customer engaged until the plumber calls back.
Does Fixate book jobs automatically?+
No. Fixate prepares the job and hands it back for a warm callback and confirmation.
What happens if the customer doesn't respond?+
Fixate attempts engagement immediately after the missed call and captures responses when customers are most likely to reply.
How is this different from voicemail or missed-call text back?+
Voicemail and autoresponders stop at a message. Fixate completes job intake before the callback.
What if the issue is urgent?+
Fixate identifies urgency so plumbers know how to prioritize the callback.
Can I control what Fixate says?+
Yes. Messaging and intake flow are configurable.
Do I need to change my phone system or CRM?+
No. Fixate works alongside existing tools.
Fixate is the front door to your operation
Jobber, Housecall Pro, and ServiceTitan manage jobs.
Fixate makes sure jobs exist in the first place.
Fixate captures missed calls, completes intake, and hands off dispatch-ready jobs.
Missed Call → Fixate → Jobber / Housecall Pro / ServiceTitan